{"id":3370,"date":"2026-11-06T09:58:54","date_gmt":"2026-11-06T09:58:54","guid":{"rendered":"https:\/\/way2rentals.com\/?p=3370"},"modified":"2026-11-06T09:58:54","modified_gmt":"2026-11-06T09:58:54","slug":"whats-new-in-way2rentals-more-control-fewer-tasks-and-faster-customer-service","status":"publish","type":"post","link":"https:\/\/way2rentals.com\/en\/whats-new-in-way2rentals-more-control-fewer-tasks-and-faster-customer-service\/","title":{"rendered":"What&#8217;s new in Way2Rentals: more control, fewer tasks and faster customer service"},"content":{"rendered":"<p>[et_pb_section fb_built=&#8221;1&#8243; _builder_version=&#8221;4.27.9&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221; theme_builder_area=&#8221;post_content&#8221;][et_pb_row _builder_version=&#8221;4.27.9&#8243; _module_preset=&#8221;default&#8221; width=&#8221;100%&#8221; global_colors_info=&#8221;{}&#8221; theme_builder_area=&#8221;post_content&#8221;][et_pb_column type=&#8221;4_4&#8243; _builder_version=&#8221;4.27.9&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221; theme_builder_area=&#8221;post_content&#8221;][et_pb_code _builder_version=&#8221;4.27.9&#8243; _module_preset=&#8221;default&#8221; hover_enabled=&#8221;0&#8243; global_colors_info=&#8221;{}&#8221; theme_builder_area=&#8221;post_content&#8221; sticky_enabled=&#8221;0&#8243;]<\/p>\n<style><!-- [et_pb_line_break_holder] -->.w2r-art{font-family:'Open Sans',sans-serif;max-width:760px;margin:0 auto;color:#3d3d3d}<!-- [et_pb_line_break_holder] -->.w2r-art p{font-size:17px!important;line-height:1.8!important;margin:0 0 20px!important;padding:0!important}<!-- [et_pb_line_break_holder] -->.w2r-art .lead{font-size:19px!important;line-height:1.7!important;color:#1a1a1a}<!-- [et_pb_line_break_holder] -->.w2r-art h2{font-size:26px!important;line-height:1.3!important;font-weight:700!important;color:#1a1a1a!important;margin:52px 0 18px!important;padding:0!important}<!-- [et_pb_line_break_holder] -->.w2r-art h2::after{content:\"\";display:block;width:48px;height:3px;background:#009832;border-radius:2px;margin-top:12px}<!-- [et_pb_line_break_holder] -->.w2r-art h3{font-size:20px!important;line-height:1.4!important;font-weight:600!important;color:#1a1a1a!important;margin:32px 0 10px!important;padding:0!important}<!-- [et_pb_line_break_holder] -->.w2r-art a{color:#009832;font-weight:600;text-decoration:underline;text-underline-offset:3px}<!-- [et_pb_line_break_holder] -->.w2r-art-toc{background:#f4f8f5;border-radius:10px;padding:22px 26px;margin:28px 0 8px}<!-- [et_pb_line_break_holder] -->.w2r-art-toc p{font-size:13px!important;font-weight:700;letter-spacing:.08em;text-transform:uppercase;color:#009832;margin:0 0 10px!important}<!-- [et_pb_line_break_holder] -->.w2r-art-toc ul{list-style:none!important;margin:0!important;padding:0!important}<!-- [et_pb_line_break_holder] -->.w2r-art-toc li{list-style:none!important;position:relative;padding:0 0 0 20px!important;margin:0 0 8px!important;font-size:16px;line-height:1.55;color:#3d3d3d}<!-- [et_pb_line_break_holder] -->.w2r-art-toc li::before{content:\"\";position:absolute;left:0;top:9px;width:8px;height:8px;border-radius:50%;background:#009832}<!-- [et_pb_line_break_holder] -->.w2r-art-toc li::marker{content:none}<!-- [et_pb_line_break_holder] -->.w2r-art-cta{background:linear-gradient(135deg,#009832,#007a28);border-radius:16px;padding:36px;margin-top:56px;text-align:center}<!-- [et_pb_line_break_holder] -->.w2r-art-cta h2{color:#fff!important;margin:0 0 10px!important}<!-- [et_pb_line_break_holder] -->.w2r-art-cta h2::after{display:none}<!-- [et_pb_line_break_holder] -->.w2r-art-cta p{color:#e9f7ee!important;max-width:560px;margin:0 auto 22px!important;font-size:16px!important}<!-- [et_pb_line_break_holder] -->.w2r-art-btns{display:flex;flex-wrap:wrap;justify-content:center;gap:12px}<!-- [et_pb_line_break_holder] -->.w2r-art-btns a{display:inline-flex!important;align-items:center;padding:13px 22px;border-radius:8px;font-size:15px;font-weight:700;text-decoration:none!important;transition:transform .2s}<!-- [et_pb_line_break_holder] -->.w2r-art-btns a.p{background:#fff;color:#009832!important}<!-- [et_pb_line_break_holder] -->.w2r-art-btns a.g{border:2px solid rgba(255,255,255,.8);color:#fff!important}<!-- [et_pb_line_break_holder] -->.w2r-art-btns a:hover{transform:translateY(-1px)}<!-- [et_pb_line_break_holder] -->@media(max-width:600px){.w2r-art-cta{padding:28px 20px}.w2r-art-btns a{width:100%;justify-content:center}.w2r-art p{font-size:16px!important}.w2r-art .lead{font-size:17.5px!important}.w2r-art h2{font-size:22px!important;margin-top:40px!important}.w2r-art h3{font-size:18px!important}}<!-- [et_pb_line_break_holder] --><\/style>\n<p><!-- [et_pb_line_break_holder] --><\/p>\n<div class=\"w2r-art\"><!-- [et_pb_line_break_holder] --><pee class=\"lead\">Way2Rentals keeps evolving to make car hire management simpler. The November 2026 updates include <strong>revamped statistics, sales by staff member, online check-in via link or QR code, remote signing of extensions, a new vehicle cleaning module, flexible invoicing for long-term contracts, Google Pay and Apple Pay at checkout, and fines management<\/strong>. All features are available now.<\/pee><!-- [et_pb_line_break_holder] --><pee>These updates help you track results, speed up customer service, coordinate vehicle preparation and give customers a more convenient booking experience.<\/pee><!-- [et_pb_line_break_holder] --><\/p>\n<div class=\"w2r-art-toc\"><!-- [et_pb_line_break_holder] --><pee>In this article<\/pee><!-- [et_pb_line_break_holder] --><\/p>\n<ul><!-- [et_pb_line_break_holder] --><\/p>\n<li>Understand your results and find new sales opportunities<\/li>\n<p><!-- [et_pb_line_break_holder] --><\/p>\n<li>Faster service, from booking to return<\/li>\n<p><!-- [et_pb_line_break_holder] --><\/p>\n<li>Have vehicles ready at the right time<\/li>\n<p><!-- [et_pb_line_break_holder] --><\/p>\n<li>Tailor commercial terms to each customer<\/li>\n<p><!-- [et_pb_line_break_holder] --><\/p>\n<li>Easier online bookings and payments<\/li>\n<p><!-- [et_pb_line_break_holder] --><\/p>\n<li>Less admin work<\/li>\n<p><!-- [et_pb_line_break_holder] --><\/ul>\n<p><!-- [et_pb_line_break_holder] --><\/div>\n<p><!-- [et_pb_line_break_holder] --><\/p>\n<h2>Understand your results and find new sales opportunities<\/h2>\n<p><!-- [et_pb_line_break_holder] --><\/p>\n<h3>A fuller view of your business<\/h3>\n<p><!-- [et_pb_line_break_holder] --><pee>The statistics area has been redesigned to make analysis easier and support management decisions. With 11 tabs, including Management, Financial, Rates, Fleet, Customers and Commission Agents, you can view consistent indicators across dashboards, compare results with the previous year and export reports to PDF. Access is set according to each user&#8217;s profile.<\/pee><!-- [et_pb_line_break_holder] --><\/p>\n<h3>See who sells most at the counter<\/h3>\n<p><!-- [et_pb_line_break_holder] --><pee>Track sales by staff member, with a breakdown of rental and extras revenue, extras rate per contract and targets. Spot the best results and the opportunities to improve your team&#8217;s sales performance.<\/pee><!-- [et_pb_line_break_holder] --><\/p>\n<h2>Faster service, from booking to return<\/h2>\n<p><!-- [et_pb_line_break_holder] --><\/p>\n<h3>Quicker handovers and returns<\/h3>\n<p><!-- [et_pb_line_break_holder] --><pee>The service assistant opens in the customer&#8217;s language \u2014 Portuguese, English or Spanish \u2014 and shows a clear financial summary, damage and fuel level before signing. Handover and collection modes also work on mobile, so these operations can be done right next to the vehicle.<\/pee><!-- [et_pb_line_break_holder] --><\/p>\n<h3>Online check-in via a link or QR code<\/h3>\n<p><!-- [et_pb_line_break_holder] --><pee>Share the customer portal in the confirmation email or through a QR code at the counter. With the booking number and surname, customers can access their booking, check in online and sign, reducing the tasks left for the counter.<\/pee><!-- [et_pb_line_break_holder] --><\/p>\n<h3>Extensions and changes signed remotely<\/h3>\n<p><!-- [et_pb_line_break_holder] --><pee>Send contract extensions and changes by email for digital signature. Handle these situations more conveniently, without the customer having to come back to the counter.<\/pee><!-- [et_pb_line_break_holder] --><\/p>\n<h3>Extras, insurance and packages that are easier to present<\/h3>\n<p><!-- [et_pb_line_break_holder] --><pee>Card-style presentation lets staff add options to a booking with a single tap, making service simpler and helping to sell add-ons.<\/pee><!-- [et_pb_line_break_holder] --><\/p>\n<h2>Have vehicles ready at the right time<\/h2>\n<p><!-- [et_pb_line_break_holder] --><\/p>\n<h3>New Vehicle Cleaning module<\/h3>\n<p><!-- [et_pb_line_break_holder] --><pee>Organise fleet preparation with a board shown on a screen in the car park or on a tablet. The team can see which vehicles need cleaning, how long they have been waiting and the next booking, and log each clean with a single tap.<\/pee><!-- [et_pb_line_break_holder] --><pee>At reception, a ready-vehicles screen helps coordinate handovers. If the assigned vehicle has not been cleaned yet, the system shows a warning, so delays can be anticipated and the operation adjusted.<\/pee><!-- [et_pb_line_break_holder] --><\/p>\n<h2>Tailor commercial terms to each customer<\/h2>\n<p><!-- [et_pb_line_break_holder] --><\/p>\n<h3>Rates and discounts applied automatically<\/h3>\n<p><!-- [et_pb_line_break_holder] --><pee>Set specific terms per driver or agency and apply them automatically to bookings. With the last rental in view, the team has more context to provide personalised service.<\/pee><!-- [et_pb_line_break_holder] --><\/p>\n<h3>Long-term rentals with tailored invoicing<\/h3>\n<p><!-- [et_pb_line_break_holder] --><pee>Choose the invoicing frequency that suits each contract: monthly, fortnightly, weekly or custom (every X days). A forecast of all invoices makes planning and contract monitoring easier, including operations with ride-hailing (TVDE) drivers and corporate fleets.<\/pee><!-- [et_pb_line_break_holder] --><\/p>\n<h2>Easier online bookings and payments<\/h2>\n<p><!-- [et_pb_line_break_holder] --><\/p>\n<h3>New version of the WordPress booking plugin<\/h3>\n<p><!-- [et_pb_line_break_holder] --><pee>Add the Way2Rentals booking engine to your WordPress website, with real-time prices and availability and integrated payment. Make the customer journey smoother, from searching for a vehicle to completing the booking.<\/pee><!-- [et_pb_line_break_holder] --><\/p>\n<h3>Google Pay and Apple Pay at checkout<\/h3>\n<p><!-- [et_pb_line_break_holder] --><pee>Offer more payment options on websites using the REDUNIQ integration. Customers can pay with Google Pay or Apple Pay for a more convenient booking process.<\/pee><!-- [et_pb_line_break_holder] --><\/p>\n<h3>More control over broker connections<\/h3>\n<p><!-- [et_pb_line_break_holder] --><pee>The integration manager brings together on a single screen everything you need to understand why a broker is not receiving prices or availability. Automatic diagnostics and a live test help identify problems and resolve them faster.<\/pee><!-- [et_pb_line_break_holder] --><\/p>\n<h2>Less admin work<\/h2>\n<p><!-- [et_pb_line_break_holder] --><\/p>\n<h3>Fines management with automatic form filling<\/h3>\n<p><!-- [et_pb_line_break_holder] --><pee>Available since September 2026, the fines management module simplifies handling notices, automatically filling in response templates and emailing the relevant authority.<\/pee><!-- [et_pb_line_break_holder] --><\/p>\n<h3>Guided setup and user support<\/h3>\n<p><!-- [et_pb_line_break_holder] --><pee>New companies get a setup assistant and a checklist to guide their first steps. The redesigned help centre includes new guides on Counter Bookings and Contracts, Statistics and Vehicle Cleaning, helping teams learn faster and work more independently.<\/pee><!-- [et_pb_line_break_holder] --><\/p>\n<div class=\"w2r-art-cta\"><!-- [et_pb_line_break_holder] --><\/p>\n<h2>See the new features in action<\/h2>\n<p><!-- [et_pb_line_break_holder] --><pee>Would you like to see these features applied to your car hire business? We will show you everything in a free, no-obligation demo.<\/pee><!-- [et_pb_line_break_holder] --><\/p>\n<div class=\"w2r-art-btns\"><!-- [et_pb_line_break_holder] --><a class=\"p\" href=\"https:\/\/way2rentals.com\/en\/schedule-demo\/\">Book a demo<\/a><!-- [et_pb_line_break_holder] --><a class=\"g\" href=\"https:\/\/way2rentals.com\/en\/functionalities\/\">See features<\/a><!-- [et_pb_line_break_holder] --><a class=\"g\" href=\"https:\/\/way2rentals.com\/en\/integrations\/\">See integrations<\/a><!-- [et_pb_line_break_holder] --><\/div>\n<p><!-- [et_pb_line_break_holder] --><\/div>\n<p><!-- [et_pb_line_break_holder] --><\/div>\n<p>[\/et_pb_code][\/et_pb_column][\/et_pb_row][\/et_pb_section]<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Revamped statistics, online check-in via QR code, remote signatures, vehicle cleaning, fines management and Google Pay\/Apple Pay in Way2Rentals.<\/p>\n","protected":false},"author":3,"featured_media":3500,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_et_pb_use_builder":"on","_et_pb_old_content":"","_et_gb_content_width":"","inline_featured_image":false,"footnotes":""},"categories":[32,1],"tags":[],"class_list":["post-3370","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-blog-en","category-sem-categoria"],"_links":{"self":[{"href":"https:\/\/way2rentals.com\/en\/wp-json\/wp\/v2\/posts\/3370","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/way2rentals.com\/en\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/way2rentals.com\/en\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/way2rentals.com\/en\/wp-json\/wp\/v2\/users\/3"}],"replies":[{"embeddable":true,"href":"https:\/\/way2rentals.com\/en\/wp-json\/wp\/v2\/comments?post=3370"}],"version-history":[{"count":4,"href":"https:\/\/way2rentals.com\/en\/wp-json\/wp\/v2\/posts\/3370\/revisions"}],"predecessor-version":[{"id":3381,"href":"https:\/\/way2rentals.com\/en\/wp-json\/wp\/v2\/posts\/3370\/revisions\/3381"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/way2rentals.com\/en\/wp-json\/wp\/v2\/media\/3500"}],"wp:attachment":[{"href":"https:\/\/way2rentals.com\/en\/wp-json\/wp\/v2\/media?parent=3370"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/way2rentals.com\/en\/wp-json\/wp\/v2\/categories?post=3370"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/way2rentals.com\/en\/wp-json\/wp\/v2\/tags?post=3370"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}